Privacy Policy

Updated on January 15, 2024

ZellCarz Solution Limited ("ZellCarz") is committed to protecting the privacy of its users ("Users") and has developed this Privacy Policy to outline how we collect, use, and protect Users' personal data in accordance with the Jamaica Privacy Laws, General Data Protection Regulation (GDPR) and any other applicable privacy law as per jurisdiction. By using the ZellCarz App ("App") or the ZellCarz website at www.zellcarz.com ("Website"), Users consent to the collection, use, and disclosure of their personal data as described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal data from Users:

Personal data provided by Users during registration or while using the App or Website, such as first name, last name, email address, phone number, profile image, and driving license.

Information related to Users' transactions, bookings, and payments on the App or Website.

Information about Users' devices, such as device model, operating system, unique device identifiers, and network information.

Location data, obtained from Users' devices when they access the App or Website.

Usage data, such as how Users interact with the App or Website, features they use, and pages they visit.

Any other information Users choose to provide while using the App or Website or when contacting ZellCarz for support or inquiries.

2. How We Use the Information 

We use the personal data we collect from Users for the following purposes:

To provide, maintain, and improve the App and Website, and to deliver the services Users request.

To communicate with Users, including sending notifications, updates, and marketing materials.

To verify Users' identity and ensure the security and integrity of the App and Website.

To process transactions and facilitate payments.

To analyse and understand how Users interact with the App and Website, in order to optimize the user experience and develop new features and services.

To comply with legal and regulatory requirements and to protect our rights and interests.

3. Disclosure of Information 

We may share Users' personal data with third parties in the following circumstances:

With service providers and partners who help us operate the App and Website and provide services to Users, such as payment processors and analytics providers.

With other Users when required for the purposes of facilitating transactions, bookings, and communication between Users.

If required by law, regulation, legal process, or government request.

To protect the rights, property, or safety of ZellCarz, our Users, or the public.

In connection with any merger, sale, transfer, or other disposition of all or part of our business or assets.

4. Data Security 

We take appropriate technical and organizational measures to protect Users' personal data against unauthorized access, disclosure, alteration, or destruction. These measures include implementing access controls, using encryption technologies, and maintaining a secure infrastructure. However, no method of transmission or storage is completely secure, and Users are responsible for protecting their account credentials and for any activities that occur under their account.

5. Data Retention

We retain Users' personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Under the Jamaican Data Protection Act, Users have certain rights concerning their personal data, such as:

The right to be informed about the collection and use of their personal data.

The right to access their personal data held by ZellCarz.

The right to rectify inaccurate or incomplete personal data.

The right to request the erasure of their personal data in certain circumstances.

The right to restrict the processing of their personal data in certain circumstances.

The right to object to the processing of their personal data in certain circumstances. Users can exercise these rights by contacting ZellCarz at the contact information provided below. Please note that exercising some of these rights may affect your ability to use the App or Website.

7. International Data Transfers 

ZellCarz is headquartered in Jamaica, and we may process, store, and transfer Users' personal data in and to countries outside of their country of residence, including to countries that may have different data protection laws than those in their country of residence. We take appropriate measures to ensure that Users' personal data is protected and transferred in accordance with applicable data protection laws, such as implementing standard contractual clauses approved by the European Commission.

8. Third-Party Links

The App and Website may contain links to third-party websites or services. ZellCarz is not responsible for the privacy practices or the content of these third-party websites or services, and Users are encouraged to review the privacy policies of any third-party websites or services they visit or interact with.

9. Changes to This Privacy Policy

ZellCarz reserves the right to update or modify this Privacy Policy at any time, at its sole discretion. Users are encouraged to review the Privacy Policy periodically to stay informed about any changes. By continuing to use the App or Website, Users agree to be bound by the updated Privacy Policy. 10. Contact UsIf Users have any questions or concerns about this Privacy Policy or our data handling practices, they can contact us at:

ZellCarz Solution Limited.

Customer Service

Email: info@zellcarz.com